Frequently Asked Questions:

A split system air conditioner consists of two main components:

✔ Outdoor Unit (Condenser): Generates cooling (or heating) using refrigerant.
✔ Indoor Unit (Evaporator): Distributes conditioned air into your home or office.

It’s called a “split system” because the two components are separate, working together for efficient temperature control.

1. Choose the Right Location

• Indoor Unit: Mount high on an interior wall, away from heat sources and direct sunlight.
• Outdoor Unit: Place on a stable surface with sufficient airflow and drainage.

2. Drill the Wall Hole

A small hole (about 2.5"-3") is needed to run:

• Refrigerant lines
• Electrical wiring
• Condensate drain line (angled downward for proper drainage)

3. Connect Refrigerant Lines & Wiring

• Secure the line set between the indoor and outdoor units, minimizing bends.
• Connect electrical wiring based on the unit’s voltage (110V or 220V).

4. Secure & Test the System

✔ Vacuum & Pressure Test: Removes moisture and air.
✔ Leak Check: Ensures sealed connections before releasing refrigerant.
✔ Power On & Test: Confirms proper heating and cooling operation.

5. Professional Installation is Recommended

• Most systems require a licensed HVAC technician for refrigerant handling and system charging.
• DIY models may come pre-charged, allowing for self-installation.
  💡 Tip: Hiring a professional ensures optimal performance and efficiency.

• Search “HVAC contractor near me” and check reviews.
• Verify licensing and experience with mini-split installations.
• Compare quotes to ensure fair pricing.

Yes! Many modern heat pumps work efficiently even in freezing temperatures. Look for:
✔ Cold-climate heat pumps – Some models operate in temperatures as low as -15°F.
✔ Variable-speed (inverter) compressors – Maintain efficiency in extreme cold.
✔ Low ambient kits – Allow AC to run in freezing temperatures (ideal for server rooms).
✔ Crankcase heaters – Protect the compressor in cold weather.

If you live in a colder region, choose a heat pump rated for extreme cold to ensure reliable heating year-round.

Most condensers come precharged, but adjustments may be necessary:

Precharge Covers a Specific Line Set Length

• Standard charge covers 15-25 feet of refrigerant lines.
• Longer line sets require additional refrigerant.
• Shorter line sets may need some refrigerant removed.

Why Proper Refrigerant Levels Matter

• ⚠ Too little refrigerant → Poor cooling/heating, increased strain on the compressor.
• ⚠ Too much refrigerant → Higher pressure, inefficient operation, potential system damage.
• Correct charge → Ensures peak efficiency and longevity.

What Needs to Be Done?
✔ A licensed HVAC technician should measure and adjust refrigerant levels based on manufacturer specs.
✔ A vacuum pump is used to remove air and moisture before releasing refrigerant.
💡 Even with a precharged system, always verify refrigerant levels with your installer.

General BTU Guidelines (Based on insulation quality):

• 🏠 Well-insulated home → 20 BTUs per sq. ft.
• 🏚️ Average insulation → 25 BTUs per sq. ft.
• 🚪 Poor insulation → 30 BTUs per sq. ft.

Example: A 12,000 BTU unit can cool:
✔ 600 sq. ft. in a well-insulated home
✔ 480 sq. ft. in an average home
✔ 400 sq. ft. in a poorly insulated home

Other Factors That Affect Sizing:

• Climate: Hot climates may require 30% more BTUs for efficient cooling.
• Ceiling Height: Higher ceilings (above 8 feet) require 20% more BTUs.
• Sunlight Exposure: Large south- or west-facing windows increase cooling needs.
• Occupancy: Add 600 BTUs per extra person beyond two occupants.
• Kitchens & Appliances: Add 4,000 BTUs for kitchens.
• Windows & Doors: Older, drafty homes may need a larger unit.

💡 Tip: An undersized unit will struggle to maintain temperature, while an oversized unit may short cycle, reducing efficiency. Consult an HVAC professional for accurate sizing.

Mini-split systems are much quieter than traditional HVAC systems:
✔ Indoor Unit: 19-45 dB (similar to a library).
✔ Outdoor Unit: 45-55 dB (like a quiet conversation).
✔ Inverter Technology: Adjusts speed dynamically, reducing noise.

To minimize noise:

• Install the outdoor unit on a stable, vibration-free surface.
• Use wall brackets with rubber dampers.
• Activate "quiet" or "sleep" mode for near-silent operation.

Unlike traditional ACs that turn on and off repeatedly, inverter compressors adjust speed for:
✔ Higher efficiency – Uses only the power needed, reducing energy waste.
✔ Lower energy costs – Avoids frequent startups that consume extra power.
✔ Quieter operation – No loud cycling, just smooth temperature control.
✔ Longer lifespan – Reduces wear and tear on the system.

Bottom line: More comfort, less energy waste, and a longer-lasting system.

No, we currently only ship within the United States.

✔ Returns accepted within 15 days of delivery.
✔ Customer is responsible for return shipping costs.
✔ A 20% restocking fee applies.
✔ Products must be in new condition for a refund.

⚠ Important: Always inspect your order upon delivery! Shipping companies won’t cover damage claims after signing for the package.

We offer free shipping on all orders within the U.S.!