Contact Us
If you need assistance with sizing your heating and cooling equipment, don’t hesitate to contact us through messaging or live chat. Our team is ready to help! We’ve been proudly offering DIY Mini Splits throughout the United States, and we’re dedicated to fostering long-term relationships with our customers to guarantee their satisfaction.
Have questions? Reach out anytime, and we’ll respond the same day!
Shipping
No, we currentlyonly ship within the United States
We understand the importance of timely delivery and strive to ship all orders as quickly as possible. However, shipping times may vary based on factors like the carrier and delivery distance, so we can't guarantee an exact timeframe for every order.
While shipping speed depends on the carrier’s schedule and your location, we work closely with our shipping partners to ensure your order reaches you as soon as possible.
We appreciate your patience and are committed to delivering your MRCOOL products quickly and efficiently!
We use all major carriers, and local courier partners.
Product
We want you to love your purchase, but if you need to make a return, we’re happy to help.
✔ Returns are accepted within 30 days of delivery, as long as the product is in new condition.
✔ Customers are responsible for return shipping costs.
✔ A 20% restocking fee applies.
⚠ Important: Always inspect your order upon delivery—shipping companies won’t cover damage claims once the package is signed for.
To start a return, email us directly, and we’ll guide you through the process.
Any questions?
If we still haven't answered your question, please contact us and we will get back to you as soon as possible. You can also visit our FAQ page by clicking the button above.